Coronavirus COVID-19 Service Updates
Covid-19 Update 2.45pm Sunday 3 October – Parts of Waikato move to level 3
The Life Unlimited Hamilton office in Palmerston Street will be closed for the week beginning Monday 4 October as parts of Waikato move into Level 3 following confirmation of two community cases in Waikato.
Level 3 will extend from Raglan, north to Te Kauwhata, Huntly, Ngāruawāhia and Hamilton City.
One case is in Raglan and the other is in Hamilton East. The cases are not connected to the Auckland outbreak but there is a connection between the two new cases.
Mobility Centre store in Hamilton will operate on a click and collect basis during usual trading hours. Please go to our website to access Live Chat, ring 07 903 7050 or 0800 243 866 or you can still order through our Online Store.
If you have a Hearing Therapy appointment this week, we will be contact to reschedule or please ring 0800 008 011 for an update.
No face to face community programmes will operate under level 3. Please ring 0800 008 011 to find out more.
Covid-19 Update Monday 20 September, Auckland moves to Level 2 Lockdown
Covid-19 Update 4.20pm Monday 6 September – New Zealand except Auckland, Level 2 Lockdown
New Zealand, with the exception of Auckland, will drop to Level 2 Lockdown from 11.59pm on Tuesday 7 September. Auckland remains in Level 4.
Covid-19 Update 11.59pm Tuesday 31 August 2021 – New Zealand south of Auckland, Level 3 Lockdown.
Everywhere south of Auckland dropped alert levels to level 3, with businesses able to operate in a contactless way. Auckland and Northland remain in level 4.
Covid-19 Update 3.10pm Friday 27 August 2021 – New Zealand south of Auckland, Level 3 Lockdown
New Zealand, with the exception of Auckland and Northland, moves to Level 3 from 11.59pm Tuesday 31 August. Auckland and Northland remain in Level 4 Lockdown and are likely to be so for a further two weeks.
Covid-19 Update 4.10pm Monday 23 August 2021 – New Zealand Level 4 Lockdown
New Zealand continues in Covid-19 Lockdown until 11.59pm on Friday 27 August. Auckland remains in Level 4 Lockdown until 11.59pm on Tuesday 31 August.
Covid-19 Update 3.25pm Friday 20 August 2021 – New Zealand Level 4 Lockdown
New Zealand continues in Covid-19 Lockdown until 11.59pm on Tuesday 24 August.
Covid-19 Update 8am Wednesday 18 August 2021 – New Zealand moves to Level 4 Lockdown
New Zealand, with the exception of Auckland and Coromandel, moved to Alert Level 4 at 11.59pm yesterday for three days.
Auckland and Coromandel are in Lockdown for seven days.
This means all Hearing Therapy appointments for today, Thursday and Friday have been postponed.
Life Unlimited will make contact if your appointment is affected.
Our Mobility Centre stores in Hamilton, Tauranga, Hastings and Lower Hutt are closed but our Online Store remains open and will follow strict hygiene, contact tracing and screening protocols.
As an essential service, we can still process your online orders. Please visit our website www.mobilitycentre.co.nz and access our Live Chat or phone 0800 243 866 for further assistance.
Covid-19 Update 1pm Tuesday 29 June 2021 – Wellington moves back to Covid-19 Level 1
Wellington will return to alert level 1 from 11.59pm today. From 11.59pm on Sunday, July 4, the pause on the transtasman bubble will lift for the states of South Australia, ACT, Tasmania and Victoria.
Covid-19 Update 2pm Wednesday 23 June 2021 – Wellington moves to Covid-19 Level 2
The Wellington region, including Wairarapa and Kapiti Coast, will move to alert level 2 from 6pm today until 11.59pm Sunday.
Our offices in the region and our Mobility Centre store will remain open. If you have any queries, please contact 0800 008 011
Covid-19 Update noon Friday 12 March 2021 – Auckland moves to Covid-19 Level 1
Auckland has joined the rest of the country in alert level 1.
Covid-19 Update 4pm Friday 5 March 2021 – Auckland moves to Covid-19 Level 2, New Zealand Level 1
Cabinet agreed today that Auckland would move back to Covid-19 Level 2 and New Zealand to Level 1 from 6am on Sunday 7 March 2021.
If you had a hearing appointment in Auckland, we will be in touch or you can either email you can register for an appointment or phone 0800 008 011
Covid-19 Update 9pm Saturday 27 February 2021 – Auckland moves to Covid-19 Level 3, New Zealand Level 2
Prime Minister Jacinda Ardern has announced Auckland will move to Alert Level 3 at 6am Sunday 28 February for seven days.
This means all Hearing Therapy appointments in Auckland have been postponed.
The rest of the country moves to Level 2.
Life Unlimited will make contact if your appointment is affected. Other Hearing Therapy services will operate as normal following strict hygiene, contact tracing and screening protocols.
Our Mobility Centre stores in Hamilton, Tauranga, Hastings and Lower Hutt will remain open and will follow strict hygiene, contact tracing and screening protocols.
For our Auckland Mobility Centre clients, we can still process your online orders. Please visit our website www.mobilitycentre.co.nz and access our Live Chat or phone 0800 243 866 for further assistance.
Covid-19 Update 3pm Monday 22 February 2021 – Auckland moves down to Covid-19 Level 1
Prime Minister Jacinda Ardern has announced Auckland will move out of Alert Level 2 and into Level 1 at 11.59pm today.
Our Life Unlimited Hearing Therapy services across the country will now operate as normal following strick hygiene, contract tracing and screening protocols.
Covid-19 Update 4.45pm Wednesday 17 February 2021 – Auckland moves down to Covid-19 Level 2, New Zealand Level 1
Prime Minister Jacinda Ardern has announced Auckland will move out of Alert Level 3 and into Level 2 at 11.59pm today.
The rest of New Zealand moves back to Level 1.
Our Life Unlimited Hearing Therapy services will now operate as normal following strick hygiene, contract tracing and screening protocols.
Covid-19 Update 7.30pm Sunday 14 February 2021 – Auckland moves to Covid-19 Level 3, New Zealand Level 2
Prime Minister Jacinda Ardern has announced Auckland will move to Alert Level 3 at 11.59pm for three days.
This means all Hearing Therapy appointments in Auckland for Monday, Tuesday and Wednesday have been postponed.
The rest of the country moves to Level 2.
Life Unlimited will make contact if your appointment is affected. Other Hearing Therapy services will operate as normal following strict hygiene, contact tracing and screening protocols.
Our Mobility Centre stores in Hamilton, Tauranga, Hastings, Lower Hutt and our Pop Up store in Cambridge will remain open and will follow strict hygiene, contact tracing and screening protocols.
For our Auckland Mobility Centre clients, we can still process your online orders. Please visit our website www.mobilitycentre.co.nz and access our Live Chat or phone 0800 243 866 for further assistance.
COVID-19 Update Wednesday 7 October
New Zealand is now at Alert Level 1.
All Life Unlimited and Mobility Centre premises have the NZ Covid Tracer poster or you can manually record your details when you visit.
COVID-19 Update Monday 21 September
New Zealand, with the exception of Auckland, will return to Covid-19 Level 1 at 11.59pm today.
Our Life Unlimited/Mobility Centre premises will continue to provide Ministry of Health tracking through the NZ Covid Tracer app and maintain good hygiene practices.
Auckland will stay at Covid-19 Level 2, with eased restrictions on gatherings, at 11.59pm on Wednesday 23 September.
This means people in Auckland will be able to attend social gatherings, funerals and tangihanga in groups of up to 100 people.
You legally must wear a face covering when travelling into, from or through Auckland on public transport or aircraft.
New Zealand Covid-19 Alert Levels Summary.
Read the current Life Unlimited pandemic response.
COVID-19 Update Monday 31 August
Auckland is at Alert Level 2 with extra restrictions on social gatherings, funerals and tangihanga. That means our hearing therapists are able to see clients under Level 2 conditions.
COVID-19 Update – Friday 14 August
Auckland is in Alert Level 3 until 11.59pm on August 26. That means all Life Unlimited Hearing Therapy clinics in Auckland are postponed. If you are in Auckland and need help or advice about your hearing, please contact us
The rest of New Zealand remains on Alert Level 2.
Community Services Update
- We will continue to run our Multi Sensory Experience room with hygiene guidelines in place
- Nga Mara Atea will be open – adhering to the social distances guidelines
- Life Friends at Fraser High will go ahead with social distancing
- Waiata is cancelled at Kirikiriroa Marae- updates will be posted on Facebook when this will restart.
If you have any enquiries please direct them to the programme facilitators for more information.
Earlier messages:
We know this has been a difficult time for many of our Life Unlimited clients who are vulnerable either through mobility issues, age, have a permanent or temporary disability, or are recovering from an accident or post hospital treatment.
Our teams at Life Unlimited, Mobility Centre and Altogether Autism are here to help you or your loved ones through these worrying times.
Read the current Life Unlimited pandemic response.
Hearing Therapy
Full time clinics and Equipment and Modification Services have resumed and we are pleased that due to the success of our virtual appointments during lockdown we have now added this as an additional option for your convenience. (Please note not all hearing services can be provided through virtual appointments so just ask one of our team with what you need and they will help guide you in the right direction), and of course we will continue to offer home visits for those not ready or unable to leave their home.
We are here to help you make the right choices, we will guide you through the first steps of managing your hearing loss and support you to develop a plan for the future. Our team are qualified hearing professionals, we are the only organisation in New Zealand that offers Hearing Therapy and we are just a phone call away. Get the Right Advice, with the Right Support from the Right People here at Life Unlimited Hearing Therapy. Our service is fully funded and endorsed by the Ministry of Health Disability Support Services.
We want to reassure you that we are following all recommended health protocols and will be providing safe environments for all our clients. We will work with you in a way that meets your individual circumstances – whatever they may be.
We will have processes in place to protect you and our team and have the following guidelines for you to follow:
- Screening of patients for COVID-19 will take place on the phone, and again upon arrival to the clinic. This will be required also of any support person you bring with you
- If you are feeling unwell or showing symptoms of sickness including the common cold and flu you will need to reschedule your appointment
- If you do cough or sneeze please use tissue or your elbow and throw away the tissue immediately
- We will provide the Ministry of Health’s QR code at the entrance so you can keep a “digital diary”.
- You will need to wash / sanitise your hands on entry & exiting the building / clinic
- Our team will have gloves and masks available for your safety and ours if they are needed
- Please only turn up to your appointment five minutes early
- We will be seeing minimum clients to allow for hygiene and cleaning of our clinic rooms in between.
Please don’t struggle alone, call us now. 0800 008 011, link into our Live Chat at the bottom right of our website or email us and you can speak for FREE to a qualified hearing therapist.
NASC Delivery in Lower Hutt and Tairawhiti
Read more about NASC during COVID-19.
Mobility Centre stores
Our six Mobility Centre stores in Hamilton, Tauranga, Rotorua, Gisborne, Hastings and Lower Hutt. are now open and we have the Ministry of Health’s QR codes at the doors so customers can maintain a “digital diary”.
You can ring on 0800 243 866 or email us on
Read what others have to say about our online service.
Credible Information on Autism during COVID-19
With the vast amount of information available online, finding credible information on autism is a challenge. We are autism specialists and can provide you with trusted information. Our research and information team individually researches every request for information including strategies to help during this pandemic. Read more
