The NASC process

It can feel daunting trying to organise all the support and services you need. We will work alongside you to find out what you need and organise a plan with service providers.

Here’s our step-by-step guide to help you get the support you need.

Step one: Contact us today

Contact can be made by many different people – this process is called a referral. We accept referrals from:

  • you
  • your family or whānau
  • carers
  • disability support organisations
  • friends
  • doctors or health professionals

If you are making a referral for someone else, you must have their consent first.

You can contact us for more information of by email.

Step two: We get to know you

We talk with you, your carer, family/whānau and the people important to you, so we can understand your needs and the things that are important to you.

We want you to be comfortable when talking with us. You are welcome to invite your family/whānau, support person and/or an advocate when you meet with us.

Let us know if you would like us to organise cultural support or interpreter services.

Step three: Organising support services

Organising support and services can be a bit like a jigsaw. We work with you to fit all the pieces together to help you achieve your goals.

We’ll look at a range of support options including:

  • support from your family, whānau and friends
  • support from your wider community, such as community agencies and resources
  • national, funded support and services

Funded support and services may include:

  • support for carers
  • community programmes
  • personal care
  • home help
  • residential care
  • supported living

Step four: Keeping us informed

We know that things never stay the same – that’s why we check in with you to make sure everything is going smoothly.

We keep in contact with you from time to time to make sure you’re getting the right support to meet your needs and goals.

If your needs or circumstances change at any time, let us know so we can talk with you and review your plan.

It is your responsibility to tell us about any changes in your circumstances, especially any which might affect your disability support needs, including:

  • going to the hospital
  • significant changes in health and disability
  • changing your contact details
  • moving house